The anatomy of a certified clean

Our process begins before we ever dispatch a truck. When you book a service, we evaluate your local environmental zone and the ambient temperature forecast.

Upon arrival, our first priority is the safety of our crew and your property. Before a ladder is extended, our technicians perform a ground-level hazard assessment, checking for overhead power lines, compromised roof decking, and safe ladder footing.

• Strict OSHA-compliant fall protection established
• Level II technicians utilise rated anchor points, harnesses, and dual-lanyard tie-offs
• We never walk on or bear weight on the solar modules themselves, to prevent mechanical stress and catastrophic cell failure

Water and high-voltage direct current (DC) do not mix. Before a single drop of water touches your array, our technicians execute a Lockout/Tagout (LOTO) protocol. We shut down your string inverter or DC optimizers, physically tag the disconnect, and use a calibrated multimeter to verify zero voltage.

We take date-stamped photographs of these anomalies. This “pre-flight” report protects you by identifying warranty-level hardware failures before the cleaning begins.

We never use unfiltered tap water, high-pressure washers, or harsh chemical detergents, all of which will instantly void your panel warranty and strip the delicate AR coating. Instead, we manufacture our own cleaning solution on-site using a multi-stage Deionization (DI) and Reverse Osmosis (RO) filtration system.

Once the array is rinsed and drying spot-free, we perform our post-flight physical verification. If we spot minor, non-electrical mechanical issues caused by wind or prior improper maintenance, we fix them on the spot as a courtesy.

• Re-torquing loose mid-clamps and wire-management clips
• Safely re-seating disconnected MC4 electrical connectors — pressing until the manufacturer-required audible “click” prevents arc faults